Intro:

Location: Remote (Candidate needs to be based in CET, EET timezone)

Are you a skilled customer success professional ready to take your career to the next level? Do you thrive in delivering exceptional experiences to clients? If so, JamesEdition, the world's luxury marketplace, invites you to join our team as a Customer Success Manager.

Elevate Your Career:

As a Customer Success Manager at JamesEdition, you'll play a pivotal role in shaping extraordinary customer experiences. This remote position empowers you to make a significant impact at the largest global luxury marketplace, ensuring the satisfaction of our diverse global customer base.

We are experiencing rapid growth and are looking to expand the team for 2025; please read more below and apply if you find this position exciting.

Key Responsibilities:

• Customer Management:

Engage proactively with our diverse global clientele, leveraging your experience to build lasting relationships and exceed customer expectations.

• Retention enhancement:

Proactively reach out to customers, ensuring their needs are fulfilled and deeply understood to foster long-term relationships.

• Product Expertise:

Cultivate a comprehensive understanding of our products, their capabilities, and benefits, ensuring we provide maximum value to our esteemed customers.

Skills & Requirements:

• Customer Success Experience:

Demonstrate a passion for consistently delivering exceptional customer success management over several years.

• Excellent Communication and Presentation Skills:

Excellent proficiency in English and at least one of the following languages: Italian, Spanish, French, or Portuguese. 

• Meticulous Business Acumen:

Diligent in upholding quality standards across all areas of responsibility and presence.

• Problem-Solving:

Apply a data-driven and analytical approach to address customer challenges.

• Collaborative Approach:

Foster effective collaboration within the team to resolve issues and enhance overall customer success.

• Efficient Multitasking:

Demonstrate the ability to handle multiple tasks efficiently while maintaining high-quality standards.

• Adaptability and Tech Proficiency:

Proactively adapt to evolving environments and be comfortable with various software platforms that enable effective customer communication.

What you get from us:

• Remote-Based Role and Competitive Compensation: 

Enjoy the flexibility of working remotely while being rewarded with competitive compensation. We have a program for participation in company profits. 

• Dynamic Work Environment: 

Join a vibrant and inclusive team dedicated to excellence. Vibrant scale-up with a great atmosphere and ambitious growth plans. A diverse and international team environment, representing several nations and servicing global clients.

• Professional Growth: 

Unlock opportunities for career development and advancement within a globally recognized luxury marketplace.

• The Largest Luxury Marketplace: 

Be part of the largest global luxury marketplace supported by decisive, experienced investors.

We strive to follow our core values and our vision, so please read more about our culture and these values on our career page: https://careers.jamesedition.com/